shipping & returns
Fast, secure, and reliable fulfilment.
We take pride in getting your research materials to you quickly and safely. Please review our Shipping and Return policy below.
shipping
Orders are processed within 1-2 business days and shipped Monday-Friday (excluding holidays)
delivery time
Estimated delivery is 2-5 business days within the United States, depending on your location.
we process
Carefully packed and prepared.
discreet packaging
All orders are shipped in plain, unmarked packaging to ensure your privacy.
returns & refunds
All sales are final unless a product is damaged, defective, or incorrect. If there is an issue with your order, please contact us within 48 hours of delivery with your order number and photos, and we will make it right.
how it works
place order
Secure checkout on our website.
we ship
Fast & discreet delivery.
tracking
You will receive a tracking number via email once your order has shipped
You receive
Track your order and start your research.
shipping & returns faq
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At this time, Apex Labz ships within the United States only. We do not currently offer international shipping.
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Orders are typically processed within 1-2 business days. Estimated delivery is generally 2-5 business days after shipment, depending on the destination and carrier delays. Orders placed on weekends or holidays will begin processing on the next business day.
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Orders are shipped through USPS. Tracking information will be emailed once the order has shipped.
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Contact us as soon as possible after placing your order. We may be able to make changes or cancel the order before processing begins. Once an order has been processed or shipped, it cannot be changed or canceled.
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Contact us within 48 hours of delivery and include your order number, a description of the issue, and clear photos of the package and products received. We will review the information and work with you to resolve the issue. Keep all original packaging until your request has been reviewed.
Still have questions?
Our team is here to help. Contact us anytime, and we’ll get back to you as soon as possible.